Reputation Management


of consumers in the U.S. trust online reviews as much as personal recommendations.


of consumers say positive reviews make them trust a business more.


of people will consult reviews or ratings before purchasing.


A one-star rate increase in yelp ratings leads to a 5-9% increase in revenue.


of unhappy customers will return if an issue is resolved quickly

Keep Your Reputation Spotless with ITAI

Building a brand online used to be simple. All you’d have to do is build a website, maybe set up a social media page or two, and make sure your business was listed on Yelp.
Today, however, it’s a whole different ballgame. A whopping 97 percent of consumers read online reviews before they even try out a business. That leaves you with a pretty small window in which to make a good impression. Brands have the chance to reach millions of potential customers and clients online thanks to SEO and PPC management. When it comes to a brand’s reputation, however, it’s not so simple. One bad user review or an low rating on Yelp is sometimes enough to damage a brand’s reputation completely. So how can you make sure this never happens to you? Easy: Using I Think An Idea’s two-pronged approach to managing your reputation online. First: identify the threat. Second: neutralize the threat by addressing it head-on.
reputation management, digital marketing, business reputation

Today, the Internet is a minefield.

These days, even the biggest brands can falter when it comes to protecting their reputation online. Just consider what happened to Nestle a few years back, after claims that the company was being environmentally irresponsible caused them to shut down their social media presence in response. When consumers are unhappy, it’s no longer acceptable to ignore their concerns or tell them to deal with it. One bad review could easily go viral in today’s climate, and it’s not hard to start losing business after that.

Here’s where we can help.

As a top-rated L.A. reputation management service and one of the most affordable companies for web design and social media marketing in Venice, Santa Monica, and L.A., we’re here to make sure one bad review or negative comment doesn’t end up stifling you. We’ll help you address customer concerns and deal with problems head-on, in a way that won’t end up losing you customers and pageviews.

Many companies believe that it’s enough to simply ignore the problem and hope it goes away. That simply isn’t the reality, however. One negative tweet could end up costing you a ton of good will, as was the case a few years ago, when a Phoenix bakery owner responded to a negative Yelp review with a personal attack against the writer. Remember, every move you make on social media counts. It’s never a good idea to assume that no one is watching, because it’s simply not true.

Here’s the good news.

If you’re worried about reputation management, we can help. As a full-service agency serving some of the most prestigious brands in the state, we’re used to helping big and small companies deal with reputation issues, battle trolls, and keep their brand looking spotless online.
If you’re looking for an affordable reputation management agency in Los Angeles or a great design company in Venice that can help get your image back on track, we’re here to help. We won’t just help you build a stunning online presence that will help customers and clients find you more easily. We’ll put in the work to make sure you’re reaching your traffic goals each month, no matter what. By developing a tailor-made strategy for your brand, we’ll make sure you get more eyes on your page, a higher ranking on Google, and no controversy on social media. We’ll work closely with you to make sure you’re hitting your monthly mark and protecting yourself from Internet crosstalk.Together, we can develop a plan for long-term growth and reputation management that will protect you from any bumps in the road.

Protect Your Reputation, Grow Your Business.

As one of the best reputation management agencies in L.A., we’re used to helping clients rank on Google and cement their reputation online. When it comes to affordable full-service companies in Los Angeles offering reputation management services that are affordable and focused on prevention rather than clean-up, we’ll make sure all your needs are taken care of online. That means no poisonous comments, bad reviews, or trolls messing up your engagement stats. I Think An Idea will go the extra mile to make sure one unhappy customer doesn’t end up derailing all your progress as a business. Reach out to us today to schedule a consultation and find out how we can start translating increased pageviews into revenue for your business.