of consumers in the U.S. trust online reviews as much as personal recommendations.
of consumers say positive reviews make them trust a business more.
of people will consult reviews or ratings before purchasing.
A one-star rate increase in yelp ratings leads to a 5-9% increase in revenue.
of unhappy customers will return if an issue is resolved quickly
Keep Your Reputation Spotless with ITAI
Today, the Internet is a minefield.
Here’s where we can help.
As a top-rated L.A. reputation management service and one of the most affordable companies for web design and social media marketing in Venice, Santa Monica, and L.A., we’re here to make sure one bad review or negative comment doesn’t end up stifling you. We’ll help you address customer concerns and deal with problems head-on, in a way that won’t end up losing you customers and pageviews.
Many companies believe that it’s enough to simply ignore the problem and hope it goes away. That simply isn’t the reality, however. One negative tweet could end up costing you a ton of good will, as was the case a few years ago, when a Phoenix bakery owner responded to a negative Yelp review with a personal attack against the writer. Remember, every move you make on social media counts. It’s never a good idea to assume that no one is watching, because it’s simply not true.